Home wireless (or wired) internet connection can go kaput for no reason at any time. Thankfully, it doesn’t happen too often but once in a while you need to deal with it. Before calling a tech support line, make sure to do the following as the actions listed below are the ones that the technicians will ask you to perform anyway. In most cases, doing these things will fix your problem. If not, you need to call tech support.

1. Check if you TV is working (for a cable modem user) or if your home phone is working (for a DSL modem user.)
   If your TV or your land phone is not working, something is wrong with your line, so you need to call tech support.

2. Examine the modem lights and the router lights.
   Do they look normal? The power indicator light should be solid and the activity lights should be blinking. Then proceed to the second step.
3. Unplug the power code to the modem to initialize the modem.
   Wait for at least a few minutes and plug the power back on. The modem lights will go through the initialization process. At the end of the initialization process, the modem lights should return to the normal state. Check your computer for the internet connection. If it’s still not working, proceed to the next step.
4. Unplug all the cables in and out of the modem and the wireless router. Then plug them back in securely.
   Check your internet connection on your computer again. If it’s still not working, it’s time to call tech support.
]]> http://mydigitalzone.net/2009/12/05/broken-wireless-internet/feed/ 0